Privacy Statement for Website Contact Form

The personal data (name, surname), contact (phone number, email address), and customer transaction (request/complaint information) included in this form are processed by Parakolay Elektronik Para A.Ş. ("Company") as the data controller through automatic methods by filling out the website contact form. Your aforementioned personal data is processed for the purpose of tracking your requests/complaints and, if necessary, conducting communication activities within this scope, based on the legal ground of 'the necessity of processing data for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject.' Your personal data may, if necessary, be transferred to the relevant business partners of the Company and authorized public institutions and organizations, limited to the purposes stated above.

You can submit your requests falling within the scope of Article 11 regulating the rights of the data subject under the law, according to the 'Communiqué on Principles and Procedures for Application to the Data Controller,' to Parakolay Elektronik Para A.Ş. at the address Maslak Mah. Büyükdere Cad. USO Center Blok No: 245 İç Kapı No: 55 Sarıyer/İstanbul in writing.

You can send your requests:

From your registered email address in our system to the email address kvkk@parakolay.com

From your unregistered email address in our system using mobile/e-signature to the email address kvkk@parakolay.com

Via KEP (Registered Electronic Mail) to the address parakolay@hs01.kep.tr



User Security Statement
Information Security
PCI DSS Compliance



GDPR Disclosure Statement
GDPR Privacy Policy
Explicit Consent Statement for Processing Personal Data
Information Regarding the GDPR Applictaion Form
GDPR Application Form
Cookie Policy


TÖDEB Arbitration Committee

Arbitration Committee Brochure
Regulation for Individual Customer Arbitration Committee
Arbitration Committee Information Text

Frequently Asked Questions

General Information

What is Parakolay?
Parakolay is a financial technology company that provides fast, easy, and secure online collection solutions and payment systems. It offers a Digital Wallet infrastructure, Virtual POS, and other alternative payment methods. It operates under the supervision of the Central Bank and holds PCI-DSS certifications. Parakolay Elektronik Para A.Ş. is a licensed payment institution within the scope of Law No. 6493 on Payment and Securities Settlement Systems, Payment Services and Electronic Money Institutions.

What are the Advantages of Parakolay?
• You can become a member of Parakolay for free. There are no inefficiency fees, monthly, or annual usage fees.
• With a single contract, you can start receiving payments in advantageous rates within 24 hours with all bank account cards and credit cards.
• You can increase your profitability with favorable commission rates and alternative value date advantages.
• Depending on your field of activity, you can have installment payment options.
• Your payments are secure with filters specifically developed against fraud.

Who Does Parakolay Serve?
Anyone over the age of 18 can use the Parakolay digital wallet. Individuals and legal entities over 18 years old can benefit from our payment services.

Is Using Parakolay Charged?
You can become a member of Parakolay for free. There are no registration fees, setup fees, or any monthly or annual charges.

What is the 3D Secure Application?
The 3D Secure system is a system supported by international card organizations that enables secure e-commerce transactions. While ensuring transaction security with 3D Secure, merchant members are protected from cardholders' objections stating that the transaction does not belong to them. It is a three-dimensional security protocol. The cardholder, the website (business), and the bank confirm and protect the flow of information between them with special codes and keys.

Is There 3D Secure Verification Support?
Yes, your transactions are securely validated with 3D Secure. Thus, the possibility of transactions being misused and returned as a chargeback is significantly reduced.

Is Parakolay Secure?
We have the highest level of information systems security protocol in the financial world, PCI-DSS Level-1, complying with internationally recognized security standards. The PCI-DSS certificate is subjected to annual audits for renewal.

Parakolay E-Wallet

How Do I Open a Parakolay E-Wallet Account?
You can install the Parakolay application from Google Play Store, Apple Store, and App Gallery to all your Android and iOS devices, and after installation, you can quickly open your wallet by filling in the required information with the register button. Being over 18 years old is sufficient to open a Parakolay e-wallet account.

Where Can I Download the Parakolay E-Wallet Application?
You can download the Parakolay e-wallet from Google Play Store, Apple Store, and App Gallery for free.

Is the Parakolay Application Free?
No, you can download the Parakolay e-wallet application for free.

Can I Load Money into My Parakolay E-Wallet 24/7?
Yes, you can load money into your Parakolay e-wallet 24 hours a day, 7 days a week.

What Can I Do with My Parakolay E-Wallet?
After verifying your identity as a digital wallet holder, you can deposit, send money to your account, and transfer money from your account to your bank account within the limits.

How Can I Load Money into My Parakolay E-Wallet Account?
From the Parakolay Mobile application, after clicking on "Deposit Money" option, you can see the "Choose Bank" option. Select the bank you want to send money to and send it by writing your Parakolay number in the description section to the IBAN information of Parakolay in the selected bank.

How Can I Withdraw Money from My Parakolay E-Wallet Account?
From the Parakolay mobile application, by clicking on the "Send Money" option and then from the screen that appears, after clicking on "Send to Bank Account", "Send to GSM or Parakolay Number", "Send Between My Accounts" or "Send at a Later Date" options, you can complete your Money Sending transaction by entering the required information.

What is the Loading Limit for My Parakolay E-Wallet?
To learn more about the fees and limits of Parakolay E-Wallet, you can visit the "Fees and Limits" section by clicking here.

When Will the Money I Load into My Parakolay E-Wallet Reflect in My Account?
The money you load into your Parakolay balance via EFT/Transfer will be reflected in your balance immediately.

Can I View the Transactions I Made from My Parakolay E-Wallet Account?
You can view all the transactions you have made by selecting the desired date range from the "Account Activities" section.

Can I Change My Phone Number?
To change your registered number, all you need to do is contact our Parakolay Customer Service team. You can contact us at destek@parakolay.com or 0850 214 0 300.

Parakolay Virtual POS

What is Parakolay Virtual POS?
Without the need for separate agreements with all banks, with a single contract, get Parakolay Virtual POS and start receiving online payments within 24 hours under the most advantageous conditions.

How Can I Apply for Parakolay Virtual POS?
By filling in the "Application Form" on our website with the required information, you can create your application record.

What Documents Are Required for the Application?
For Companies
Copy of ID for All Shareholders with 25% and Above
Tax Certificate
Trade Registry Gazette
Signature Circular
Instruction with Stamped Seal Signature Containing Information of the Bank Account Where Payments Will Be Transferred (Receipt, Account Wallet, or Stamp Sealed Instruction Including Bank Information)
For Individuals
ID Copy
Tax Certificate
Signature Statement
Activity Certificate or E-Attendance Receipt
Instruction with Stamped Seal Signature Containing Information of the Bank Account Where Payments Will Be Transferred (Receipt, Account Wallet, or Stamp Sealed Instruction Including Bank Information)

Which Cards Can I Use for Transactions in Parakolay Virtual POS?
With a single agreement, you can make your transactions with all credit cards and debit cards in installments and single payments.

What are the Commission Rates for Parakolay?
After evaluating parameters such as your monthly transaction volume/annual turnover target, and the business model of your website, the most advantageous commission rates are determined following an assessment, and a special offer is presented to you. To find out your commission rate, simply fill out the online application form in the "Apply Now" section at www.parakolay.com. Our sales unit will quickly evaluate your application and provide you with an offer.

How Often Are Payments Made with Parakolay Virtual POS?
Your payments will be made to the Bank account you have notified in accordance with your preference during the contract stage with Parakolay.

How Long Does It Take for My Parakolay Virtual POS Application to Be Approved?
After your Parakolay application results positively, you can start using the Parakolay service you need in a short time, approximately 2 hours.
Note: Applications are evaluated during working hours (Weekdays 09:00 - 18:00).